Term and Conditions

Welcome to Nine West Shop! We are committed to providing you with elegant fashion products and exceptional customer service. Before using our website and making purchases, please read the following Terms and Conditions carefully. These terms apply to all visitors, users, and anyone who makes purchases on our website.

1. Acceptance of Agreement

By accessing or using the Nine West Shop website (ninewest-shoes.com), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

As a user of Nine West Shop, you agree to:

• Provide accurate, complete, and up-to-date personal information
• Maintain the confidentiality of your account information and be responsible for all activities under your account
• Promptly notify us of any unauthorized use of your account
• Use our website solely for lawful purposes
• Not attempt to interfere with or disrupt the security or functionality of our website
• Not access our website through automated means (such as bots or crawlers) unless explicitly permitted by us

3. Product and Service Description

Nine West Shop offers carefully curated fashion products, including:

• Iconic high heels and pumps
• Selected handbags and accessories
• 9×9 Technology products
• Watches and trendy items

We strive to ensure that product images and descriptions displayed on the website are as accurate as possible. However, due to differences in display devices and photography conditions, the actual product color may slightly differ from what is shown on the website.

4. Order and Payment Terms

4.1 Order Processing

All orders will be processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are conducted in US dollars. Your credit card or payment account will be authorized for the corresponding amount at the time of order placement.

4.3 Pricing and Taxes

Prices displayed on the website do not include applicable sales tax, customs duties, or other government-imposed fees. These fees will be calculated and added to your order total at checkout.

4.4 Shipping Policy

We offer the following shipping options:

• Standard Shipping – $12.95: Shipped via DHL or FedEx, typically delivered within 10–15 business days after shipment
• Free Shipping – Free for orders over $50: Shipped via EMS, typically delivered within 15–25 business days after shipment

Please note: Shipping times are estimates and may vary based on destination and customs processing. We do not ship to certain remote areas and some Asian countries.

5. Return and Exchange Policy

We accept returns and exchanges within 15 days from the date you receive your order.

5.1 Return Conditions

To qualify for a return or exchange, items must:

• Be in original, unworn condition
• Have all original tags intact
• Include original packaging
• Be free from scratches, marks, or damage
• Include the original receipt or order confirmation

5.2 Return Process

1. Contact our customer service team within 15 days of receiving your order to initiate a return request
2. We will provide a return authorization number and detailed instructions
3. Securely package the item in its original packaging, including all tags and documents
4. Use a trackable shipping method to send the package to our return center
5. We will inspect the item and process your refund or exchange within 3–5 business days after receiving the return

5.3 Refund Timeline

Refunds will be processed according to the following timelines after approval:

• Credit/Debit Card: 7–10 business days after processing
• PayPal: 3–5 business days after processing
• JCB: 7–14 business days after processing, depending on your bank

Please note that shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on the Nine West Shop website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Nine West Shop or its content providers and is protected by U.S. and international copyright laws.

You may not use our trademarks, service marks, or trade dress without our explicit written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Nine West Shop and its affiliates, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or other intangible losses, whether or not we have been advised of the possibility of such damages.

To the extent permitted by applicable law, Nine West Shop’s total liability for any claim shall not exceed the amount you paid to us for the transaction giving rise to the claim.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree that we may handle your information in accordance with the Privacy Policy.

9. Website Use and Content

We reserve the right to modify or discontinue the website (or any part of it) at any time, with or without notice. We are not liable for any losses caused by such modifications, price changes, suspension, or discontinuation.

10. Governing Law and Dispute Resolution

These Terms and Conditions and any disputes arising from or related to your use of this website shall be governed by and interpreted in accordance with U.S. law, without regard to conflict of law principles.

Any disputes arising from or related to these Terms or your use of the website shall fall under the exclusive jurisdiction of state or federal courts located in Oklahoma City, Oklahoma, USA.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting the revised terms on the website. Continued use of the website after such changes constitutes acceptance of the updated terms.

12. Contact Us