Our Commitment to Sophisticated Service
At Nine West Shop, we believe that exceptional style deserves exceptional customer service. Our Returns & Exchanges policy reflects our commitment to ensuring your complete satisfaction with every purchase, from our signature heels and pumps to our curated handbags and accessories.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days from the date you receive your order. This generous timeframe allows you to properly evaluate your purchases and ensure they meet your sophisticated standards.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- With all original tags attached
- In the original packaging
- Free of any scuffs, marks, or damage
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- 9×9 Technology products (due to their specialized technical components)
- Any items marked as “final sale” or “clearance”
- Personalized or custom-made products
- Items that have been worn, altered, or damaged
Step-by-Step Return Process
- Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below. - Receive Return Authorization
We will provide you with a Return Authorization Number and detailed instructions within 24 hours. - Package Your Items
Securely package the items in their original packaging, including all tags and documentation. - Ship Your Return
Send the package to our returns center using a trackable shipping method. The return shipping costs are the customer’s responsibility unless the return is due to our error. - Processing & Refund
Once received, our quality team will inspect your items within 3-5 business days and process your refund or exchange.
Exchange Process
Prefer a different size or color? We’re happy to facilitate exchanges for available items. The exchange process follows the same steps as returns, and we’ll ship your new item once we receive the original purchase.
Refund Timeline & Methods
Once your return is approved, refunds will be processed to your original payment method within 7-10 business days. The timing may vary depending on your financial institution:
- Credit/Debit Cards: 7-10 business days after processing
- PayPal: 3-5 business days after processing
- JCB: 7-14 business days depending on your bank
Please note that shipping charges are non-refundable unless the return is due to our error.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body Template:
Dear Nine West Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]
Item(s) for Return/Exchange:
Product Name: [Product Name]
SKU/Item Number: [If available]
Size/Color: [Size and Color of Item]
Quantity: [Number of Items]
Reason for Return/Exchange:
[Please specify: Wrong Size, Different Color Preferred, Product Defect, Changed Mind, etc.]
Exchange Preference (if applicable):
[Preferred Size/Color for Exchange]
Contact Information:
Phone: [Your Phone Number]
Email: [Your Email Address]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Thank you for your assistance,
[Your Name]
Important Notes
- Returns must be initiated within 15 days of delivery
- Include your Return Authorization Number on the shipping label
- We recommend using a trackable shipping method for returns
- International returns may be subject to customs fees (customer responsibility)
- Sale items are final unless defective
Need Assistance?
Our dedicated customer service team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 1601 Northwest 22nd Street, Oklahoma City, US 73106
Response Time: Within 24 hours during business days
We’re committed to ensuring your Nine West experience reflects the sophistication and quality you expect from our brand.