Privacy Policy

At Nine West Shop, we believe that sophisticated style should be matched with sophisticated data protection. This Privacy Policy reflects our commitment to safeguarding your personal information with the same excellence we bring to our footwear and accessories.

1. Information We Collect

To provide our fashion-forward clientele with exceptional service, we collect the following types of information:

Personal Information

• Identity Data: Name, title, gender
• Contact Data: Email address, shipping address, telephone number
• Financial Data: Payment card information (processed securely through PCI-compliant systems)
• Transaction Data: Details about purchases of our 9×9 Technology products, handbags, watches, and other accessories

Technical Information

• Device Data: IP address, browser type and version, time zone setting
• Usage Data: Information about how you interact with our website, including pages viewed and products browsed
• Location Data: General geographic information for currency and shipping purposes

Marketing and Communications Data

• Your preferences in receiving marketing from us
• Your communication preferences for our Sky-High Style collections and trends

2. How We Use Your Information

We use your personal data with the precision and care expected by style-conscious professionals:

Order Fulfillment

• Process payments for your purchases of heels, pumps, boots, and accessories
• Arrange shipping and provide order updates
• Manage returns and exchanges in accordance with our policies

Customer Experience Enhancement

• Personalize your shopping experience based on your browsing preferences
• Recommend products from our N.I.N.E. collection and other lines that match your style
• Provide customer support through our responsive service channels

Business Operations

• Analyze website usage to improve our platform and product offerings
• Protect against fraudulent transactions and maintain security
• Comply with legal obligations and enforce our terms of service

Marketing Communications

• Send information about new trends, collections, and exclusive offers (with your consent)
• Notify you about Sky-High Style events and promotions

3. Data Sharing and Disclosure

We treat your data with the discretion worthy of our sophisticated clientele:

Service Providers

• Payment processors (PayPal, credit card companies) for secure transaction handling
• Shipping carriers to deliver your orders worldwide (excluding Asia and select remote areas)
• IT service providers who maintain our secure e-commerce platform

Legal Requirements

• When required by law or to protect our rights and the safety of our customers
• In connection with business transfers, such as mergers or acquisitions

Business Partners

• With your explicit consent, we may share information with carefully selected partners whose products complement our offerings

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding Asia and select remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by regulatory authorities
• Other approved transfer mechanisms where required

5. Data Security

We protect your information with the same sophistication found in our footwear designs:

Technical Safeguards

• SSL Encryption: All data transmissions are protected with 256-bit SSL encryption
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Secure Storage: Complete payment details are never stored on our servers
• Access Controls: Strict limitations on employee access to personal data

Organizational Measures

• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response procedures for potential data breaches

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order information: 7 years for tax and business records
• Marketing preferences: Until you withdraw consent
• Customer service communications: 3 years for quality assurance

7. Your Rights

As a valued Nine West customer, you have the following rights regarding your personal data:

Access and Control

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Limit how we use your data in specific situations

Preferences and Objections

• Right to Object: Opt-out of certain data processing activities
• Data Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Security features and fraud prevention
• Load balancing and website performance

Analytical Cookies

• Understanding how customers navigate our website
• Analyzing the effectiveness of our product presentations
• Identifying technical issues that need resolution

Marketing Cookies

• Showing you relevant products from our collections
• Measuring the effectiveness of our advertising
• Personalizing content based on your browsing history

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Children’s Privacy

Nine West Shop does not knowingly collect personal information from children under the age of 16. Our products and marketing are directed toward adult professionals. If you believe a child has provided us with personal data, please contact us immediately.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Information

Thank you for choosing Nine West Shop – where sophisticated style meets secure shopping and data protection.