FAQ

Nine West Shop is a premium footwear and accessories destination for fashion-forward individuals. Our collections include sophisticated shoes (heels, pumps, boots), handbags, watches, and accessories featuring our innovative 9×9 Technology. We cater to style-conscious professionals who value both fashion and quality craftsmanship.

We combine trend-forward designs with exceptional service reliability. Our 9×9 Technology represents our commitment to innovative footwear that doesn’t compromise on style or comfort. We serve as a complete style destination for building versatile wardrobe essentials with global sophistication.

Our proprietary 9×9 Technology represents the innovative engineering and design principles that make Nine West footwear exceptionally comfortable and stylish. This technology focuses on nine key elements of footwear construction that provide superior fit, support, and durability while maintaining fashion-forward aesthetics.

While we specialize in premium footwear, we’ve expanded our collections to include complementary handbags, watches, and accessories. This allows our customers to build complete, coordinated ensembles from a single trusted source, ensuring their style remains consistent and sophisticated across all elements.

We provide detailed sizing charts for each product to help you find the perfect fit. We recommend measuring your feet at the end of the day when they’re at their largest. If you’re between sizes or have specific fit concerns, our customer service team can provide personalized recommendations based on the specific style you’re considering.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout. All payments are processed through encrypted, secure systems to protect your financial information.

Absolutely. We employ industry-standard SSL encryption technology to protect all your personal and payment information. Your data security is our priority, and we never store complete payment details on our servers.

Order modifications or cancellations must be requested within 2 hours of placement, as we begin processing orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request.

We offer two premium shipping options designed for your lifestyle:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Processing: 1-2 business days
• Delivery: 10-15 business days after dispatch
• Ideal for: Style-conscious professionals who value trackable, efficient service

Free Shipping – Orders Over $50
• Carrier: EMS
• Processing: 1-2 business days
• Delivery: 15-25 business days after dispatch
• Minimum: $50 order value
• Perfect for: Building complete ensembles with our Handbags, Watches, and Shoes

We proudly serve fashion enthusiasts worldwide with our global delivery service. However, due to current logistical constraints, we are unable to ship to Asia and select remote areas. During checkout, the system will automatically verify if we can deliver to your location.

Once your order ships from our Oklahoma City headquarters, you’ll receive a confirmation email with tracking information and a link to monitor your package’s journey directly to your doorstep. This ensures complete peace of mind throughout the delivery process.

While we provide estimated delivery timelines, actual delivery may vary due to factors beyond our control including customs processing, weather conditions, carrier delays, or regional circumstances. We appreciate your understanding and assure you we monitor all shipments to ensure timely delivery.

We want you to be completely satisfied with your Nine West purchase. You may return items in original condition within 15 days of receipt for a full refund or exchange. Items must be unworn, in original packaging with all tags attached, and in resalable condition.

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll provide you with detailed instructions and a return authorization. Returns without authorization cannot be processed.

For health and hygiene reasons, certain items may have specific return restrictions. Any such limitations will be clearly noted on the product page at the time of purchase. Generally, all regular merchandise in original condition can be returned within the 15-day window.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your financial institution’s processing times.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases. Your account information helps us provide more personalized service and recommendations.

Our dedicated customer service team is committed to ensuring your Nine West experience is as comfortable as our footwear. You can reach us at [email protected] for any inquiries. We typically respond within 24 hours during business days.

Our headquarters is located at 1601 Northwest 22nd Street, Oklahoma City, US 73106. All orders are processed and shipped from this location with the same attention to detail found in our craftsmanship.